Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects the personal information of individuals ("you," "your," or "user") who visit our website at food-jetspizza.rest, place orders, interact with our online services, or otherwise engage with our business. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly, transparently, and in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully before using our website or submitting any personal information. By accessing or using food-jetspizza.rest, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with this policy, please discontinue your use of our website and services immediately.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website. Your continued use of our services following such changes constitutes your acceptance of the revised policy.

1. Who We Are and How to Contact Us

Jet's Pizza is a food service business operating in the United States. We operate the website food-jetspizza.rest, through which customers can browse our menu, place online food orders, and interact with our customer support team.

For all privacy-related inquiries, requests, or concerns, you may contact us directly at [email protected]. We will make every effort to respond to your inquiry within a reasonable timeframe, and no later than as required under applicable law.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. Below is a detailed description of the types of information we may collect.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact us for support, we may collect the following personal identification information:

• Full name (first and last)
• Email address
• Phone number
• Delivery address (street address, city, state, ZIP code)
• Billing address
• Date of birth (where relevant, for age verification purposes)
• Username and password for account creation
• Profile photo or avatar (if provided voluntarily)

2.2 Payment and Financial Information

When you place an order through our website, we collect payment-related information. Please note that we do not store your complete credit card or debit card numbers on our servers. Payment processing is handled by third-party payment processors who comply with PCI DSS (Payment Card Industry Data Security Standards). The information we may collect includes:

• Credit card or debit card type (e.g., Visa, Mastercard)
• Last four digits of your payment card
• Billing ZIP code associated with your payment method
• Transaction identifiers and order confirmation numbers
• PayPal or other digital wallet identifiers (if applicable)

2.3 Order and Transaction Information

We collect information related to your food orders and interactions with our ordering system, including:

• Items ordered, including menu selections and customizations
• Order history and frequency
• Delivery or pick-up preferences
• Special dietary notes or instructions
• Promotional codes or loyalty points redeemed
• Order value and timestamps

2.4 Usage and Technical Data

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, pixels, and similar technologies. This may include:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution
• Pages visited, time spent on each page, and navigation paths
• Referring URL (the website that directed you to ours)
• Search terms used within our website
• Clickstream data
• Session duration and timestamps
• Language preferences

2.5 Location Data

We may collect your approximate or precise geographic location data in the following circumstances:

• When you enter a delivery address to locate nearby Jet's Pizza locations or estimate delivery time
• When you grant browser-level location permissions to automatically detect your location
• Derived from your IP address for approximate location purposes

2.6 Communications and Customer Support Data

If you contact us via email, phone, chat, or any other communication channel, we may collect and retain:

• The content of your messages or inquiries
• Your contact details provided during the interaction
• Records of customer support tickets and resolutions
• Feedback and survey responses

2.7 Marketing and Preference Data

If you opt in to marketing communications, we may collect:

• Email marketing subscription status and preferences
• SMS or text message marketing preferences
• Notification preferences (push notifications, if applicable)
• Responses to marketing campaigns, including email open rates and click-through data
• Participation in contests, sweepstakes, or promotional events

2.8 Information from Third Parties

In some cases, we may receive information about you from third-party sources, including:

• Social media platforms (e.g., if you use a social login feature)
• Third-party delivery platforms or order aggregators
• Analytics and advertising partners
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for the following legitimate business purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Sending order confirmations, receipts, and delivery status updates
• Managing your customer account and preferences
• Facilitating payment processing through our payment service providers
• Coordinating delivery logistics and estimated arrival times
• Resolving issues or disputes related to your orders

3.2 Customer Support and Communications

• Responding to your inquiries, complaints, and support requests
• Notifying you of important changes to our services, menu, or policies
• Communicating with you about your account or orders

3.3 Analytics and Website Improvement

• Analyzing how users interact with our website to improve functionality and user experience
• Measuring website performance and identifying technical issues
• Conducting internal research and developing new features or products
• Understanding customer purchasing patterns and preferences
• Generating aggregated, anonymized reports for business intelligence purposes

3.4 Marketing and Personalization

• Sending promotional emails, newsletters, and special offers to customers who have opted in
• Personalizing your experience on our website based on your order history and preferences
• Displaying targeted advertisements through third-party advertising networks (subject to your preferences)
• Administering loyalty programs, contests, or promotional campaigns
• Sending SMS or push notifications where you have provided consent

3.5 Legal Compliance and Security

• Complying with applicable federal, state, and local laws and regulations
• Detecting, preventing, and investigating fraud, unauthorized access, or other illegal activities
• Enforcing our Terms of Service and other applicable agreements
• Protecting the rights, property, and safety of our customers, employees, and the public
• Responding to lawful requests from government authorities or law enforcement agencies

4. How We Share Your Information

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business and delivering our services. These providers are contractually obligated to protect your information and may only use it for the specific purposes for which it was shared. Categories of service providers include:

• Payment processors: To securely handle payment card transactions
• Delivery and logistics partners: To facilitate food delivery to your address
• Email and SMS marketing platforms: To send promotional communications on our behalf
• Analytics providers: Such as Google Analytics, to understand website usage
• Cloud hosting and IT infrastructure providers: To store and manage data securely
• Customer support platforms: To manage and track customer service interactions
• Fraud prevention services: To detect and prevent fraudulent transactions

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other lawful governmental request
• Enforce our Terms of Service or other agreements
• Protect and defend our legal rights or the rights of our users
• Prevent or investigate potential wrongdoing in connection with our services
• Protect the personal safety of our users, employees, or the public

4.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a substantial portion of its assets, your personal information may be transferred to the successor entity as part of that transaction. We will notify you via email and/or a prominent notice on our website if such a transfer occurs, and we will inform you of any choices you may have regarding your personal information.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information with third parties for industry research, analytics, marketing, or other lawful purposes. This information cannot reasonably be used to identify you personally.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including maintaining your session and shopping cart during the ordering process.
• Performance and Analytics Cookies: Help us understand how visitors use our website by collecting anonymous information about page views, navigation patterns, and error messages.
• Functionality Cookies: Remember your preferences (such as your saved delivery address or menu customizations) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across third-party platforms.

5.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse all cookies or to indicate when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our website, including your ability to place orders. For more detailed information about the cookies we use and your choices, please refer to our Cookie Policy.

You may also opt out of certain interest-based advertising by visiting the Digital Advertising Alliance's opt-out page at www.aboutads.info or the Network Advertising Initiative at www.networkadvertising.org.

6. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions, and all access is logged and monitored.
• Payment Security: We partner with PCI DSS-compliant payment processors to ensure that your financial information is handled securely.
• Password Hashing: User account passwords are stored using industry-standard cryptographic hashing algorithms.
• Firewalls and Intrusion Detection: We employ network-level security measures to detect and prevent unauthorized access.
• Regular Security Audits: We conduct periodic reviews of our data security practices and update them as necessary.
• Employee Training: Our staff receive regular training on data privacy and security best practices.

7. Your Privacy Rights

Depending on your state of residence, you may have various rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

7.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we extend the following rights to all users of our website and services:

• Access: You may request access to the personal information we hold about you.
• Correction: You may update or correct inaccurate personal information through your account settings or by contacting us directly.
• Deletion: You may request the deletion of your personal information, subject to applicable legal requirements.
• Opt-Out of Marketing: You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at [email protected].
• Withdraw Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

7.3 How to Submit a Privacy Request

To exercise any of the rights described above, please submit a verifiable consumer request to us using one of the following methods:

• Email: [email protected] — Please include "Privacy Rights Request" in the subject line
• Website: food-jetspizza.rest

To protect your privacy and security, we may need to verify your identity before processing your request. We will respond to verifiable consumer requests within 45 days as required under CCPA/CPRA. If we require additional time (up to 90 days total), we will inform you of the reason and extension period in writing.

You may authorize an agent to make a request on your behalf. If you use an authorized agent, we may require written proof of authorization and may still contact you to verify your identity directly.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The specific retention periods depend on the type of information and the purpose for which it was collected:

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

9. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. Our services are not directed at minors, and we do not knowingly solicit or collect data from individuals under 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our records. If you are a parent or legal guardian and believe that your child under the age of 18 has provided personal information to us, please contact us immediately at [email protected] so that we can promptly investigate and address the situation.

By using our website and services, you represent and warrant that you are at least 18 years of age. If you are under 18, please do not use our website or provide any personal information to us.

10. International Data Transfers

Jet's Pizza is based in the United States, and our primary data processing activities occur within the United States. If you access our website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

If we transfer personal data internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection consistent with applicable privacy laws. These safeguards may include:

• Entering into standard contractual clauses or data processing agreements with our service providers
• Implementing technical and organizational security measures
• Ensuring that any third-party recipients of your data are bound by appropriate privacy obligations

By using our services and providing us with your personal information, you acknowledge and consent to the transfer of your data to the United States and its processing in accordance with this Privacy Policy.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Jet's Pizza. This Privacy Policy applies solely to our website and services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the privacy policy of every third-party website you visit.

Examples of third-party services that may have links from our website include social media platforms, payment processors, delivery tracking services, and review platforms. Each of these third parties operates under their own independent privacy practices.

12. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites and online services. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals. However, you can control certain types of tracking through our cookie preference settings and through your browser settings.

We will continue to monitor developments in DNT standards and update our practices accordingly as industry consensus evolves.

13. Legal Basis for Processing (Where Applicable)

To the extent required by applicable privacy laws, we process your personal information based on the following legal grounds:

• Contract Performance: Processing is necessary to fulfill your orders, manage your account, and deliver the services you have requested.
• Legitimate Interests: We process certain data for our legitimate business interests, including fraud prevention, security, analytics, and service improvement, provided these interests are not overridden by your rights and interests.
• Legal Obligation: We process data to comply with applicable federal and state laws, regulations, court orders, or other legal requirements.
• Consent: Where required by law, we process your data for marketing communications and certain cookie-based tracking only with your prior consent, which you may withdraw at any time.

14. Your Choices and Opt-Out Rights

14.1 Marketing Communications

You may opt out of receiving marketing emails from us at any time by:

• Clicking the "Unsubscribe" or "Opt-Out" link included in any marketing email we send you
• Adjusting your communication preferences in your account settings
• Contacting us directly at [email protected]

Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders, account activity, or important service updates.

14.2 SMS Text Messages

If you have consented to receive SMS marketing messages from us, you may opt out at any time by replying "STOP" to any text message we send you. After opting out, you will no longer receive SMS marketing messages, though you may continue to receive order-related text notifications if you have enabled them.

14.3 Push Notifications

If you have enabled push notifications through our website or mobile application, you can disable them at any time through your device or browser settings.

15. How to File a Complaint

If you have concerns about our privacy practices or believe that we have not adequately addressed your privacy rights, we encourage you to first contact us directly so that we can work to resolve your concern:

• Email: [email protected]
• Website: food-jetspizza.rest

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may also file a complaint with the California Privacy Protection Agency (CPPA):

If you believe that we have violated applicable consumer protection laws, you may also file a complaint with the Federal Trade Commission (FTC):

Residents of other states with applicable privacy laws (such as Virginia, Colorado, Connecticut, Texas, or other states that have enacted consumer data privacy legislation) may have the right to file complaints with their respective state attorneys general or designated data protection authorities.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website at food-jetspizza.rest
• Where required by law or where changes are material, notify you by email or through a prominent notice on our website

We encourage you to periodically review this Privacy Policy to stay informed about how we protect your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acknowledgment of the updated terms.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

We will make every reasonable effort to respond to your inquiry within 30 days of receipt, and within the time periods required by applicable law (e.g., 45 days for CCPA/CPRA requests, extendable to 90 days with notice).